Unreasonable Hospitality

“Will G uh Gado who wrote unreasonable hospitality I had him on the program. Yeah, I do remember that.”

“But, I also loved the Will episode. Unreasonable Hospitality is one of my favorites. So, on my personal enjoyment basis, on a personal enjoyment basis, I go with Will Mhm. and Charles Duhigg because those are like I love those big-thinking authors.”

“And then I read this book, Unreasonable Hospitality, a couple years ago. I made sure every single person in the company reads it, all the entrepreneurs that I have in my portfolio that we invest in every year.”

“And you wrote this book. And the book, as its central premise, I think, and the reason it's it's taken off in the business community is hey how you make people feel, right, is as important as what you say to them.”

“And I think that's another part of the 11 Madison Park story that I think maybe people either don't recognize as much, but that your commitment to the team members and making them feel great. You talk about that a lot in the book.”

“I so inspired by your book, starting thinking about this, and I started thinking about products and services I love, right? And then, how do how I could use those to for unreasonable hospitality.”

“Give me the weird stuff that's come in over the years since the book came For sure. I mean, well, let me start with one that like such an obvious low-hanging fruit, one that no one has done.”

“It's so funny. So, I actually spent a bunch of time with someone who used to work with them and she after the book came out, she goes, "I'm I used to do this stuff. I was the person."”

“And that's what's so special, I think, in what you captured in the book, what you capture in The Bear is, "Hey, man, there's some special moment here that's happened."”

“We're just a a a wire into their account to pursue their dreams. Let's really support these founders. And And I think your book just does it so well. I think cross-disciplinary is just so great when you're trying to understand the world.”

“that book that you mentioned unreasonable Hospitality I don't know if if you've read it oh I've read it I have made everybody in my organization read it”

“you got a unreasonable Hospitality you got the founder you got the bear and uh yeah just go to Sweetgreen and sign up for the membership”

“I just read unreasonable Hospitality I don't know if you've read that book it's just such a great book”

“unreasonable hospitality is a book about 11 Madison Park I highly recommend it that's it go take a look at it”

“and he's probably now one of the foremost experts on how to just treat people well with his runaway bestseller unreasonable Hospitality so that deep dive is great for leaders”

“but my friend will gadera New York Times bestselling author of the book unreasonable Hospitality”

“the book is unreasonable Hospitality by my friend will gadera”

“Now, I first came across this in Will Guidara's fantastic book Unreasonable Hospitality.”

“Unreasonable hospitality. Fantastic book about a guy who ran 11 Madison Park.”

“Have you read obviously you've read Will Guidara's Unreasonable Hospitality? We had him on the podcast, and he told two stories that was interesting cuz I was like, "Okay, this works good in a fancy restaurant. Where else does this work?"”

“And then the other one is Unreasonable Hospitality because when I read the book, I sort of wanted to become unreasonable at the rest of my life.”

“he is the author of The New York Times bestseller unreasonable Hospitality the remarkable power of giving people more than expect which is our subject for today will welcome to econ talk”

“I mean the paradigm shift in the book is that you can systemize Hospitality”

“but one thing that comes through your book and that you know I found quite moving is um it makes people feel special”

“his book is unreasonable Hospitality”

“Um he wrote a book called Unreasonable Hospitality that has had a second, a third and fourth life.”

“in the show The Bear they wrap their show around his New York Times best-selling book unreasonable Hospitality if you haven't read this book stop right now pause this and go buy this book”

“I think you wrote the best parenting marriage book that I've read in the past decade probably it with unreasonable hospitality and we'll get to kind of dig it pull it apart”

“read unreasonable hospitality if you haven't already, but basically look for those little ways like I described with the handwritten note that are surprising.”

“Unreasonable Hospitality, one of the great restauranteurs and hospitality experts. This book is great.”

“there's a book I'll recommend to folks if they're interested it's very fast read it's by Will guidara un reasonable hospitality”

“Like I quote the retired naval captain David Marquet in the book as saying that in most organizations, the people at the top have all the authority and none of the information, while the people on the front line have all the information and none of the authority.”

“So like the thing they're famous for, I don't know how famous, but but I since I put out this book, people tell me of these things when they experience them. Um when you have a dog, you buy food from Chewy, you do it on auto um ship, right?”

“Um which was The Bear. And that episode Forks they're referencing, yeah, that entire episode especially is taken right out of the book, right? With the the hot dog story reinterpreted as the deep dish pizza story.”

“My favorite part about it is I've worked very, very hard to articulate as best I can the power of compelling someone on your team to deliver one of these gestures just once and how they will get addicted to it when they do.”

“I think when it comes to getting addicted to hospitality, that's not limited to restaurants alone and it's honestly one of the biggest messages of the entire book is addictions are bad except for this one.”

“Honestly, this conversation right here is kind of a perfect distillation of everything that's in the book. Yeah. If you care about people, if you put in the time to make them feel special and seen, if you celebrate them and hold them up and invest in them and empower them, like you will go further in life.”

“Um one is called unreasonable hospitality. And in that's the guy who used to run a very high-end restaurant in New York.”

“Thomas Keller is in that episode will will guidera who was partners with Daniel Hume in 11 Madison Park and wrote that book on reasonable Hospitality yeah which is all about kind of what what Richie learns”

“One, he wrote the book on reasonable hospitality. And two, that book inspired one of the best episodes from the TV show The Bear”

“But it comes from this book, Unreasonable Hospitality. One of the things about that book... That I took away from that book is try to create memories for people.”

“and uh I'm writing a book with a friend my friend will gadera um who wrote unreasonable hospitality”

“Read Unreasonable Hospitality by Will Guidara”