Person
Every book Will Guidara recommended on podcasts
William Guidara is an American restaurateur based in New York City. Along with chef Daniel Humm, Guidara co-owned the Make It Nice hospitality group, established in 2011, which owns and operates Eleven Madison Park, NoMad New York, NoMad Los Angeles, NoMad Las Vegas, NoMad Bar and Made Nice. Guidara appeared on This Week in Startups to discuss his book Unreasonable Hospitality and the broader concepts of customer service and business leadership. Throughout the conversation, he cited various examples and passages from his book, including a quote from retired naval captain David Marquet regarding the imbalance of authority and information within organizations. Guidara also discussed how readers responded to his book by sharing extraordinary customer service stories, such as Chewy's empathetic response when a pet dies, and how the television series The Bear adapted a story from his book about deep dish pizza. Furthermore, Guidara reflected on the core message of his publication, arguing that team members can become positively addicted to creating meaningful hospitality moments for others, and that investing in and empowering people allows leaders to achieve greater success.
Books recommended by Will Guidara
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Unreasonable Hospitality
Unreasonable Hospitality by Will Guidara is a bestselling guide to customer service and management based on the author's experiences running the renowned restaurant Eleven Madison Park.
Discussed“Like I quote the retired naval captain David Marquet in the book as saying that in most organizations, the people at the top have all the authority and none of the information, while the people on the front line have all the information and none of the authority.”
Where to get it
Books Will Guidara wrote
Appearances
| Episode | Podcast | Date | Books |
|---|---|---|---|
| Lessons in Unreasonable Hospitality with Will Guidara | E1966 | This Week in Startups | 2024-06-14 | 6 |
Other mentions (4: passing, ad reads, own books)
“And second, my next book, Unreasonable Hospitality: The Field Guide, which is like my version of a workbook to really like go through with a team and bring these ideas to life comes out April of next year, but is available for pre-order now and I'm so excited about it.”
“and they brought me on to talk about unreasonable Hospitality”
“it's a business book ultimately the one that I wrote it's the people that you work with it's a leadership book”
“Anyone who likes the book Yeah. Um the thing that I'm like doing I created a practice of writing when I was writing the book. And then you're done with the book and it's dumb to kill a practice.”