Episode · Cheeky Pint · 2026-10-27
Books mentioned on The airline CEO putting Starlink on every plane
Scott Kirby, CEO of United Airlines, joins John and Ben Thompson to break down the airline business and United’s contrarian bets shaping commercial aviation.
Scott Kirby discussed Unreasonable Hospitality by Will Guidara.
Books mentioned, in the order they came up
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Unreasonable Hospitality
Unreasonable Hospitality by Will Guidara is a bestselling memoir and guide that details how exceptional, customer-focused service can transform businesses and leadership.
Discussed“But it comes from this book, Unreasonable Hospitality. One of the things about that book... That I took away from that book is try to create memories for people.”
Where to get it
Other mentions in this episode (1) — ad reads, self-promotion and passing references, never counted
Passing The Impossible Factory
“In fact, this book, where is it? Impossible Factory. It's a Skunk Works book. I want to read this. I had not known there's a new Skunk Works book.”