Episode · This Week in Startups · 2021-10-05
Books mentioned on How to create great customer experience | Customer Basics with Salesforce's Tiffani Bova | E1297
Startup Basics is BACK! This series will focus on one of the most important aspects of any successful startup: the customer.
Other mentions in this episode (2) — ad reads, self-promotion and passing references, never counted
Passing Growth IQ
“she's the author of growth iq get smarter about the choices that will make or break your business and the host of the what's next podcast”
Plugged Growth IQ
“and so understanding why customers cancel uh in this case you know goes a long way for you to make sure that you can try to be much more prescriptive now i actually covered in my book i have an entire chapter on churn and i don't talk about it in a defensive way”