Book · 2010 · Business & Economics
Delay, Deny, Defend
Why Insurance Companies Don't Pay Claim and What You Can DoAbout It
Why people recommend it
Delay, Deny, Defend by Jay M. Feinman is a 2010 non-fiction book that provides a critical examination of the insurance industry and its common practice of withholding payments and coverage from claimants. The book gained widespread renewed attention in late 2024 and early 2025 following a high-profile healthcare shooting incident in Manhattan where related phrases appeared on bullet casings. Hosts on Stuff They Don't Want You To Know, including Ben Bowlin, discussed the text alongside the news, noting how public rights advocates and attorneys utilize the phrase to describe privatized insurance strategies. The hosts highlighted that the title quickly surged to the upper tiers of Amazon bestseller charts as listeners and the public connected real-world events with the playbook detailed in Feinman's writing. Similarly, programs like Breaking Points and Timcast IRL explored the text, with commentators pointing out that the terminology reflects well-known corporate tactics used to delay payouts and deny claims to patients. These discussions emphasized that the volume outlines concrete examples of how insurance companies function and why these operational methods remain a frequent subject of public scrutiny and debate.
Who recommended it
- Ben Bowlin Recommended
Ben Bowlin — 1 mention
“deny defend and depose these are the words written on the casings and they are similar to a phrase called delay deny defend uh and this is the way that some attorneys and public rights Advocates have uh described privatized Insurance's strategy that we just discussed denying uh services and payment it's also the title of a book published in”
Mentioned on the show without a named speaker — 6
“It's also the title of a book published in 2010 which is a great read It's highly critical of the insurance industry and as we also discussed we talked about this with each other a lot off air uh that book is again a bestseller correct it well it jumped up immediately It was number two when we talked about”
“A book written by author Jay Fineman, first published in 2010, has skyrocketed to number two on the Amazon non-fiction charts, titled Delay, Deny, Defend.”
“You have the book 'Deny, Delay, Defend' which was cited on the shell casings by Luigi Mangion; that has surged to number three on the Amazon bestseller list.”
“Experts have pointed out that it appears to be malfunctioning; one of the live rounds had a phrase scrolled on it that said, 'Depose, deny, defend,' which is similar to 'Delay, deny, defend,' the name of a book about how insurance companies screw people over.”
“'Deny, defend, and depose' is the title of a book which is specifically about how insurance companies deny coverage to patients.”
“Yeah, it's 'Delay, Defend, Deny: Why Insurance Companies Don't Pay Claims and What You Can Do About It.' Apparently, it's a well-known kind of moniker and a playbook that people have always talked about concerning these insurance companies, so it does appear to be an active revenge, Crystal.”